FAQS

Tel: +86 20 31600213

Sales EMail: order@gdsbio.com

Your Current Position: FAQS

How do I place an order?
Place an order through GDSBio sales manager. If you don't already have GDSBio’s sales manager, please contact us via Q2
Place an order through online store, Alibaba Store: www.dongshengbio.en.alibaba.com
How can I contact GDSBio?
If you want to purchase products or seek cooperation, please contact us by email order@gdsbio.com (priority), phone +86-20-31600213 or WhatsApp +86-19128993865.
If you have any technical or after-sales questions, please contact us by email technique@gdsbio.com or GDSBio’s sales manager.
Is the product in stock?
Most products are in stock. If you have a large order volume or have customized needs, we will arrange production as soon as possible according to your needs.
How to choose shipping methods and transit times?
GDSBio prioritizes the selection of logistics methods according to customer needs. Including but not limited to international express (FedEx, DHL, UPS), international logistics and freight companies, sea, land and air transportation, cold chain transportation. The shipping time usually varies from 3-10 days depending on the region and logistics method.
What's the price? Do you offer discounts?
The prices are displayed in US dollars, and we can give you the right discount according to your order.
What payment options do you offer?
We can accept USD, EUR, HKD, CNY. Payment methods include TT, credit card, Alibaba, Western Union, and WeChat transfer. Or you can contact our sales manager for more information.
Can you provide samples first?
Yes, you can get free samples just by paying for shipping.
How do you deal with after-sales issues?
We provide lifetime technical support for our products. If you have any questions, you can contact us via GDSBio's sales or technical support email technique@gdsbio.com.